TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
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What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
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Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
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CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
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Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
October 14, 2019
Best file system back-up with excellent ROI
Capriccio Elite, LLC currently uses Code42 to back up all files across all workstations in our agency. This includes sensitive information housed on local computers and our internal file server as well as QuickBooks files. As a stand-alone, the back-ups are reliable. We choose to use Code42 as part of a daisy chain of backups. Meaning, local computers backed up to a NAS and Code42 and NAS backed up to Code42. This more than adequately solves our need to have and access back-ups of files and documents. Furthermore, if a file is deleted locally, it is easy to find and restore from the Code42 console.
- Code42 really does a very good job of backing up files. The integrity of the files remains good so long as the file was not corrupt to begin with.
- The with proper setup, managers and users can be alerted based on a scheme set by the user when the work-station has not been backed up for a specified amount of time. We use the default of 3 days for warnings and 5 for critical back-ups.
- Backups can be scheduled to run during times when internet traffic is high. Meaning, if the user has a low connection, running backups in the background can slow the processes. The ability to choose time to backup is very helpful in these situations.
- The User Dashboard is user-friendly meaning that once the user logs in, the tabs and options are relatively self-explanatory.
- Code42 allows the user to choose what files to back-up. This is quite useful as many of the files on a system (such as app data) take up room and speed given the changes within these files make through the day.
- 2-factor authentication is available as well as users/admin archive key password or custom key.
- When set up to initiate a backup every time a change is made, the likelihood of "losing" a file is minimized.
- The login for Code42 still lets you get through to the backups however, one cannot make any adjustments. One must now use the login located at www.crashplanpro.com. I have been frustrated about why I could not see my bills, add licenses, etc by not having this information. It would be helpful to put a re-director for those accustomed to using the old login site.
- History logs for devices have never worked. The workaround is to go into the device to review the logs. Logs are important when trying to figure out which file threw an error when backing up and why.
- Not much has changed in online/offline indicators and moving files to a new computer. On the surface, it seems simple but it usually takes 2 or 3 reinstall attempts to get Code42 to recognize the new computer. For example, the backup shows current but is offline.
Code42 provides a secure, cloud-based and on-premises backup solution for workstations, laptops, and servers. I am a user and a reseller with about 100 end users in various organizations. It is a low-profile and low-impact installation, easy to configure, and seamlessly and continuously backs up files, providing secure off-site backup with versioning and increments- allowing you to go back to pristine file versions in the case of ransomware. It protects against unintended deletes and lost or damaged computers, virus or other malware infections, and allows a company administrator access to archives in the case of legal or HR needs.
- Protects against ransomware- in a worst-case scenario, you can retrieve all the files in the condition they were in before the attack.
- Good interface- easy for users to restore their own files in case of an inadvertent deletion.
- Highly configurable to manage bandwidth and local resources.
- Can back up to the Code42 cloud and local storage devices.
- Would like to see a way for company admins to lock a user out of their archive to prevent deletion for HR or legal reasons
We use Code42 across the whole organization to provide hands-free backup to all our users. Code42 ensures that all company data contained on user devices is backed up to a secure location that can be easily restored from. The user doesn't have to do anything and the backup process runs in the background. This service prevents user files from being lost because we can't necessarily force them to copy everything to the network drives. Additionally, when users are offsite or offline, their files are saved to the local computer. Code42 backs up using any connection - wired or wireless.
- Once the original backup is created, Code42 runs in the background and doesn't adversely affect user productivity or system performance.
- Code42 is relatively easy to set up and deploy. A technical advisor walks you through the process, which is very handy and makes the process painless.
- Code42 is centrally managed via webpage which gives administrators a lot of power and visibility into current backup status.
- The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
- The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
- Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
- Users can stop and disable the service.
October 17, 2017
Cost effective, easy to use and reliable endpoint backup.
We use CrashPlan to backup our remote workers. We run a hybrid configuration - our server, their cloud storage. We retain administrative controls of everything from our main office so backups can't be disabled even accidently by our end users. This has allowed us to ensure that, no matter what happens, all their files are backed up and can be restored with very little effort.
- Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
- We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
- All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
- The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
- Software for hybrid setups is always lagging behind other configs.
January 05, 2017
Great product with fantastic support. Unparallelled of recent with other software products I have used
Score 9 out of 10
Vetted Review
Verified User
We currently use Crashplan at our company. It has saved hours for some of our end users who have either had their computers completely infected to those who simply had some type of hardware failure. The ability to do this without end user intervention removes the complexity involved with restoring files for those individuals who are often on the road and or cannot be reached within a short distance of our office. The US being a large country, we ideally keep our remote users/sales team up and running as often as possible and get them up and running again after they have gone into some type of emergency.
- Remote user backup.
- Monitoring of users removing files from their PC.
- Restores and upgrades of machines from Windows 7 to Windows 10 without sacrificing lots of time!
- I think it really does a great job in many areas and [I] only think the reporting could get a little better.
- Notifications that are sent to end users could be more clear.
- Alerts to admins could be more clear for the end users that are out of sync.
October 28, 2016
CrashPlan kept us from crashing and burning
Score 9 out of 10
Vetted Review
Verified User
We are currently using CrashPlan to back up all of our remote users. The reason behind bringing on CrashPlan was that we needed a method to accurately back up and have access to data from our remote associates in the event of litigation. We soon found out that we could use CrashPlan to help us refresh the hardware for all 150 of our sales associates. We built the hardware in house, installed their most recent backup and then shipped out the new hardware. When they powered on their new system, it was identical to their previous solution. Complete with documents, email archives, desktop icons and IE favorites. We have not yet encountered any real problems. The closest thing to a problem is accessing the cold storage files. It is a bit clunky.
- The ease of installation and deployment could not have been easier. The hardest part was getting our sales associates to actually click a link!
- The back up is complete and transparent to the end user. Very hands off!
- The admin portal is very user friendly. I can quickly determine who has recently backed up and those who have gone some time without an active backup.
- As I mentioned previously, the file access in cold storage is a bit clunky. I would think that if I had admin rights I should be able to recover files from there relatively easily. But that is not the case.
- I would like to see them have a different license tier for accounts in cold storage. The data there is not being manipulated, it is sitting stagnant and we are paying the same licensing as if it were an active backup.
October 25, 2016
CrashPlan... it just works!
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is being used as a disaster recovery/data backup tool in our organization. It is being deployed to the entire company of ~6000 users. CrashPlan addresses several business needs as it is a very versatile application. The help desk primarily uses it for disaster recovery when drives fail or end users accidentally delete a file. We also use it for hardware refreshes where pulling data from CrashPlan would be much quicker than USMT. Lastly, we use it for legal holds and data forensics.
- It has a very easy to use UI so end users will have no problem understanding and using the application.
- It is not intrusive at all in terms of system resource consumption and you will hardly notice it is running in the background.
- Administration is extremely easy with the web console and allows you to push any changes to specific organizations or to the company as a whole.
- The support staff and website documentation for issues or processes are very detailed and easy to understand.
- Currently CrashPlan seems to be rolling out a lot of updates in very short time intervals. Given our change management processes, it is difficult to keep up with the latest and greatest releases.
August 03, 2016
CrashPlan: The best end point backup.
Score 10 out of 10
Vetted Review
Verified User
Our clients in house (the whole organization) are extremely satisfied which makes our IT staff happy. The gut dropping feeling of data loss is no longer around with Code42 being rolled out in our org. Their infrastructure and interface is simple and easy to use on both sides (end users and admins), and can't imagine life without it now.
- On-site/Off-site backup
- Restore of data
- monitoring of company data movements
- Log gathering can be tricky for end users if needed
July 21, 2016
CrashPlan is a no brainer for mid-sized IT teams
We have deployed CrashPlan as an endpoint solution for all employees at our six locations. CrashPlan protects their laptops and desktops as well as remote on-site servers. The Helpdesk deployed and administers CrashPlan, while data backs up to the cloud so the overhead of the solution is quite low. Users can even backup over their own network when out of the office or from home.
- Complete endpoint protection is way better than expecting users to put data on certain folders that are backed up
- Cloud backup means that even out of the office, users can backup their data, and have access to it via mobile app
- Version control is awesome for defending against ransomware attacks
- Centralized administration and Active Directory integration keeps the overhead of the solution quite low
- I'd like to see CrashPlan grow out a file Sync 'n Share capability which is a natural complement to, but not a replacement for, endpoint protection
- Server backup and recovery would be great to focus development on
June 03, 2016
CrashPlan, why we live and die by our backups
Crash Plan is used across the whole institution for client backups and it addresses the need for user disaster recovery and migration assistance for users moving to new equipment.
- Works on any network connection type and location, we found the product works whether they are at home, at a local coffee shop provided wireless or working from inside our outside of our corporate network
- Provides and easy to recover process for clients that have to use a temporary computer because of technical service being provided to the primary computer, we can provide them with a loaner and do not need to migrate their data all to the temporary computer, they can just get the files they need
- Computer migration is much easier on the IT department as all we need to provide is the base setup for the user, make sure the new Crash Plan client is installed and linked to their previous computers backup and then the user can install all or just a subset of what they want on the new computer without worrying about data loss.
- increase the speed that files can be recovered, often the bottleneck is the server providing the data stream and not our ability to receive the data, we have a very large network pipe and can handle data transfers greater than most.
- AD Integration, currently we have run into issues if we have to move a user from AD to non-LDAP because of a password issue, we can not move the user back to LDAP (AD).
- Ability to force individual users to upgrade their client and not all or none
May 25, 2016
CrashPlan above all others
Score 10 out of 10
Vetted Review
Verified User
Currently we are using CrashPlan for our top 50 VIPs and other users deemed with sensitive information. We use this to back up everyone from our CEO to our vice presidents. We had major problems with our previous cloud backup solutions and even on site solutions (virus infection, terrible admin console, no remote push) until we decided on CrashPlan. This has everything you could possibly want out of a cloud storage solution. Security, reliability, ease of use, the list goes on. Every company I will decide to go to in the future, implementing CrashPlan will definitely be my first priority.
- Ease of use and deployment. Once deployed, users don't really need any training as the product is already backing up and if there are any problems the users will have no problem figuring out if need be. You are able to deploy with SCCM and even by hand it takes no longer then 3 minutes.
- Remote restore is particularly efficient. You can pull up the user and their machines that are being backed up and choose which time frame, which day all the way down to minute to restore. simply amazing.
- Back up! This barely uses any resources and the users will never notice. The only downside I guess you can say is the initial backup. One of our users had roughly 2 TB to back up. It had shown us that it will take 4+ months to back up. I realized this was from our horrible network at work.
- There truly isn't much room for improvement but if I have to nit pick, maybe more admin console features.
- Have a full feature list of commands you can set regarding the console view.
- Be more visible regarding upload speeds and time left.
March 29, 2016
CrashPlan backup is all you need, really....
Score 9 out of 10
Vetted Review
Verified User
CrashPlan is an excellent backup system for our organization. We have been using it for 3 years now and have had nothing but success. Our backups and restores have been up to date and seamless. On top of that the Code42 team is always there to support you either by phone or chat box. Plus their trainings are professional and real world and their instructors are top notch.
- Support is right there and excellent.
- Training offered is top notch.
- With their Cloud backup option you never have to worry about accessing your files or Ransomware.
- It's an intense program, so it can take awhile to work your way through the whole admin side of it.
- I'd like bigger, but less frequent updates.
- I think the new interface might be confusing for older users of the client software.
Score 10 out of 10
Vetted Review
Verified User
I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. At my current workplace, we've been using it since November 2015, on all our workstations and servers, to provide continuous backup to a dedicated Debian Linux backup server in a separate building, equipped with a ZFS zraid array.
- Detailed backup control from a central administrative interface.
- Continuous backup with granular control of CPU and bandwidth use.
- True cross-platform support for OS X, Linux and Windows.
- Architectural flexibility, including endpoint-to-server conversion, transparent server load balancing and redundancy, and simple storage archive import and migration.
- Trivial installation and setup for both client and server.
- Private cloud server is no longer available in a license package which supports businesses requiring fewer than 25 licenses.
- Public cloud option remaining to small business is not a good fit for creative businesses generating gigabytes of new content per day.
- Web console is not compatible with desktop Safari, and has issues with mobile Safari as well.
March 21, 2016
Great Backup System at a Great Price!
We utilize Crashplan to backup anything and everything deemed non-critical. It's non-critical in that our Crashplan install is only for on-site storage, we have a different system that pushes critical backups offsite. We used to have to decide whether or not the data on a machine was worth backing up and if so, allocate a quantity of storage on a backup appliance, or a backup license, or determine if we needed to pay for cloud storage space, etc. With our on-premise Crashplan install utilizing our own storage, there's no more decision making involved - does it have data that should be backed up? Back it up. It's simple, fast, and best of all, restores are almost fun. I have three backup systems in use in my org depending on the data type: critical (onsite + cloud offsite), non-critical (onsite only), and virtual (onsite + cloud offsite). Crashplan is by far my favorite and most widely deployed.
- Makes backups a breeze - you can either install the agent and define all the settings yourself, which takes 2-3 minutes, or set the defaults on the server and let it configure the agent, which takes all of 1 minute. Everything is right up front and configured in a way that makes sense.
- Restores are amazing. Three clicks to pick your data to be restored, timeframe, and restore location (original location or a new folder), and off it does. This is the simplest program I've ever seen and it does exactly what it is designed to do.
- Licensing is straight-forward and based on number of users. We have an on-premise system so we only pay for user licenses, no per-TB or per-appliance fees. Annual support is part of the license cost, so no extra maintenance there either.
- The only thing I'd like to see changed is the admin console looks drastically different from the agent console. Otherwise this is a solid system all-around.
February 24, 2016
CrashPlan Rocks!
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan to backup portable endpoints across all of the divisions in our organization. CrashPlan provides a very robust backup solution that allows the end user to perform unassisted data restores. CrashPlan is a great data recovery(DR) tool and we have used it in that capacity numerous times over the past three years.
- CrashPlan's network traffic can be throttled to accommodate any network admin requirements.
- The mobile app, allowing access to files from anywhere at anytime is worth the price of the product.
- I do not have much bad to say about this product. I don't mean to sound like a fan-boy, but…
- Cheaper?
February 17, 2016
CrashPlan is King
Score 10 out of 10
Vetted Review
Verified User
We are continuing to roll out CrashPlan across our entire organization as our endpoint backup solution. We use it to make sure that our user's local data, particularly our mobile laptop users, is safe and secure. Traditionally we used network shares to store and backup data, but an increasingly mobile workforce makes that a poor process if the end user is rarely in the office to refresh changes.
- It does everything it claims to do, and it does it quickly, quietly and seamlessly.
- The administrative console is easy to use and navigate.
- After the environment is up and running, maintenance and administration is minimal.
- There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.
February 15, 2016
CrashPlan; try it, buy it, relax!
We have been using CrashPlan site wide for about three years. We use it to back up our users' data as well as our departmental data. We are using a "hybrid cloud" structure which meets the needs our our users effectively. One of the more significant applications of CrashPlan is how it affects data and virus infiltrations. We use to panic if we were hit by any encryption/ransomware type viruses. Critical data was always at risk of at least some level of data loss. If we are hit now, we just clean the virus, and restore from CrashPlan. The level of stress relief of our users is always gratifying when they realize they didn't lose any data. We also use CrashPlan to restore data to users receiving new equipment. It is a very easy process, and it takes a lot of the data mining burden off our shoulders.
- CrashPlan backs up data silently. Our users don't even know it is working in the background.
- CrashPlan has virtually no adverse affect on computer performance.
- Crashplan is extremely stable and reliable.
- A few CrashPlan deployments have successfully installed, but did not back up data because the user did not log into Crashplan.
- Reporting non-backed up machines would be nice.
- The web console could be more intuitive.
February 04, 2016
CrashPlan Saves My Sanity
CrashPlan is in use as an emergency desktop backup tool for our top level executive administrative assistants. In the event of an infection or hardware failure, CrashPlan restores productivity to this target group faster than any other single tool we have available. It is used across the organization, in every division office, remote and corporate.
- Ease of install - You install it, and hope you never have to use it! With just a little bit of front-loading time, your users are able to sign in and kick off their first backup in minutes.
- Ease of administration - It packages neatly within a deployment tool, or can be installed ad hoc from the dashboard all by itself.
- Cross-OS use - With the install packages already available for Linux, Windows (both x64 and x86), and Mac OSX we have yet to run into a desktop flavor that we can't back up.
- Productivity/Speed of restore - It used to take our help desk a week or more to restore all of the applications and tools to a particular user after we replaced their hardware. With CrashPlan, we image the machine and dump the old files on it. Our top admins are back in business in minutes if we have an imaged machine ready to go.
- Cloud destination stability - I get a lot of alerts telling me that our cloud destination was unreachable. It happens about twice a day. The connection restores itself, but it continues to happen even after a health check with the Code42 support team.
- Communication between the dashboard and the admin accounts - We've had issues with emails dropping from the dashboard to our administrators for the tool.
- Firewall - Make sure the correct ports are open on your firewall for remote users.
February 03, 2016
CrashPlan is hard to beat
CrashPlan has been rolled out to all of our full-time employees. This is around 850-1000 employees total. Prior to CrashPlan, we did not have a reliable means to back up data on the individual computers other than having our end users save to network shares. Synchronizing this data for off-line use has always been messy but now we can safely allow data to be stored on the local hard drives. Additionally, CrashPlan is our primary means for data retention when a user is no longer employed. Data can always be downloaded from the administrative console if needed, especially when access to the physical computer is non existent.
- Once CrashPlan is fully set up and synchronizing, it truly is a "set it and forget it" solution. Backups, by default, happen every 15 minutes and the user only needs an internet connection for this to happen.
- The administrative console is wonderful for IT to support its end users. We can download all user data if needed and centrally control the settings, including what folders/files are backed up, without interrupting the user.
- We originally rolled out the product en masse about a year ago and this was supposed to install CrashPlan quietly and log the user in using their AD credentials. The former worked fine, however, the latter seems to have been sporadic. Most users are working fine but we have found a few cases recently that the data was not being backed up and in one instance, the hard drive failed causing the user to lose important work. We are having to work around this but would have liked Code42 to implement a better means for central deployment.
- The current mobile apps work fine and allow a user to download any backed up file. I would personally like to see them be able to backup the contents of phones and tablets though.
February 03, 2016
Crashplan Keeps Backup Easy
Score 10 out of 10
Vetted Review
Verified User
We are using CrashPlan on a department-by-department basis. Our IT department were the first adopters and are the most vocal supporters to other departments. We now have three campuses and five departments fully involved, and we are rolling out to two other departments. We use it for backup of all our client PCs, and for the backup of 159 remote locations who needed a backup solution that could be throttled to run only at night on limited bandwidth.
- Ease of Installation - our users can install the product themselves which helps when we have limited help desk assistance.
- Ease of Use - our users can restore their own files by following simple prompts.
- Ease of Administration - one console allows admins to see who is backing up, when they backed up, and how much. They can also do legal holds and admin restores of files.
- I think they do a great job and I can't think of any thing that can be improved.
February 02, 2016
CrashPlan...your backup plan.
We are using CrashPlan to backup all university owned laptops. It helps us keep track of data when someone leaves the institution, but also aids in laptop data migrations. CrashPlan is being used on a number of our servers as well.
- CrashPlan is a lightweight application that runs in the background. I don't even know that it is there.
- Data migrations are greatly simplified using CrashPlan. In the past we used the Windows Data Migration tool and had to wait for all the data to transfer from one computer to the other via an ethernet cable. With CrashPlan, we simply initiate a restore of data on the new computer and the user is on their way.
- For enterprise implementations, CrashPlan also has a web-based management console. This can help simplify management of users, but also can be used to initiate a restore for a user without them even needing to stop by our help desk.
- When it comes to our servers, sometimes the CrashPlan client can cause slowness, but it usually has to do with what else the server is used for. (e.g. SQL, File Server, etc.)
- While the management console is a great tool to have, the UI can be a little cumbersome. Links to information are not always obvious.
February 02, 2016
CrashPlan to save your day
We use CrashPlan on a daily basis to backup user data and restore potentially lost data due to computer failure/loss. CrashPlan is used across our entire corporate network. It allows to remotely assist users that have had catastrophic machine failure recover their data as quickly as possible and minimize downtime. The ease of use for both the admin and the end user is extremely beneficial to the company.
- Ease of use on a daily basis for end users.
- Ease of use by admins.
- Ease of deployment.
- Training is still important.
- Make sure to have your client up to date.
- End user is still the weakest link.
February 02, 2016
CrashPlan helps us sleep better at night
Score 10 out of 10
Vetted Review
Verified User
Whether it’s viruses or malware, or hardware failures and accidents, the new CrashPlan tool backs up and protects the documents, images, and other files that are stored locally on your computer, and not on the H: drives.
- Setup was a breeze. The documentation was very straight forward and if you just follow the steps it just worked. I was concerned that most companies do not lean towards using Linux however they do.
- Love the ability to integrate it into LDAP. The ease of use for deployment of the application to a laptop and or desktop is seamless.
- Low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.
- Not available for iPads yet. As we have users that only have iPads their data is not able to be backed up at this time. Have to resort to using iCloud.
- Needs to have an easier way to integrate into LDAP.
January 20, 2016
When you really need a backup, rely on CrashPlan.
We use CrashPlan to backup end user documents and data across our entire organization. With the increasing popularity of utilizing cloud storage (Box, Dropbox) for most file storage, the importance of using CrashPlan is diminishing. However, it is still a critical fall back for our users who either have no adopted cloud storage or store files outside of folders that sync up to the cloud.
- Silent, reliable CrashPlan agent handles all of the backups in the background without user interaction.
- Users have the ability to restore files on their own without contacting support.
- Easy to change the selection of files being backed up.
- No way to automatically provision user accounts when new users join our organization.
- No way to allocate backup quotas for individual users or orgs within CrashPlan.
- CrashPlan application relies on Java.
- Admin console can be difficult to navigate in a large organization.
January 07, 2016
CrashPlan is great
We use CrashPlan as a primary backup for end user workstations across the entire company.
- Versioning
- Scheduled backups
- Simple self-service restores
- Admin console takes some getting used to with managing users.
- Took me a while to find the button to do file restores from the admin console.
- A nice feature would be the ability to select one of your alerts and create a support case about that alert with the click of a button.